All pets transported on Icelandair travel in specially climate controlled transport areas in the cargo area of the aircraft*. A maximum of 4 animal crates can be carried on each aircraft, however two animals can share a crate if both are small and of the same species. The passenger must provide their own pet crate. 

The charge for pet transport is the following:

 ZONE 1
Flights within EUROPE
ZONE 2
Flights between ICELAND
and the USA/CANADA
ZONE 3
Flights between
EUROPE and the USA/CANADA

Pet

87 GBP

102 GBP

120 GBP

Pets must be booked in advanced in the passenger's reservation. Icelandair cannot confirm animals travelling on flights operated by other carriers.

To book your pet for transport please contact the reservation office located nearest to you. When booking your pet for transport, you will be required to provide the exact dimensions and weight of the crate including the pet inside for a confirmation. The combined weight of a pet and its kennel may not exceed 40 kg (88 lbs). Maximum kennel dimensions are 92 (length) x 64 (width) x 71 (height) cm (36x22x28 inches). Please contact Icelandair Cargo if you are travelling with a heavier pet. We only accept animals in IATA approved crates.

Please note: Many countries require a mandatory quarantine of pets upon entry. It is the responsibility of the passenger to determine the requirements of the country being entered. Please contact the embassy of your destination to determine if travel with your pet is permitted before you book your pet.

*Escort, rescue, and sniffer dogs may be carried in the cabin, however they must also be booked in advanced.

Special rules apply for transport of animals to/via the United Kingdom

All pets travelling to U.K. must be transported as cargo consignment. Please contact Icelandair Cargo for further information on transport of animals to/via the U.K.

Travelling with a trained and certified service dog

Please note the passenger must provide a minimum of 2 business days advance notification to Icelandair when travelling with a service dog.

  • A maximum transit layover time at Keflavik Airport for passengers with service dogs is 3 hours.
  • No stop over is allowed in Iceland since all live animals entering Iceland are quarantined for a period of 4 weeks.
  • Icelandair will only accept one service dog per flight/per passenger.
  • Approval Is needed from MAST (Icelandic Food and Veterinery Authority)Iceland for the transit at Keflavik Airport.

Live Animals accompanying passengers will not be accepted for carriage in the passenger cabin except for trained and certified seeing-eye, hearing-ear and service dogs accompanying a blind, deaf or physically/mentally impaired person. 

Service dogs are dogs that have completed some type of formal training to perform specific functions such as path finding, picking up objects, opening doors, carrying things, reacting to sounds, providing additional stability etc. The Service dog must be providing support to the actual traveller. An assistance dog is one which has been specifically trained to assist a disabled person and has been qualified by one of the charitable organizations, meeting the full membership criteria of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog' organizations worldwide. Unfortunately we can't allow any dogs, regardless of their size, to travel in the passenger cabin of our aircraft unless they are specially trained and certified as assistance animals.

Therapy animals, which are pets that have been trained and registered by a therapy organization in order to visit nursing homes, hospitals, schools and other facilities, are not considered to be service animals

Seating - service animals

Service animals accepted for carriage in the passenger cabin in accordance with the above may not be placed in a seat row adjacent to an emergency exit. A service dog should sit in the floor space in front of the customer's assigned seat but cannot protrude into the aisles.

Icelandair will carry a recognized assistance dog free of charge in the cabin.

Transit at Keflavik airport

Due to Icelandic regulations from the Ministry of Agriculture animals in transit are not allowed to be in contact with other animals in the airport. Customers with service dogs are escorted by a member of staff to a secluded area where he/she has to wait for their connecting flight. When the connecting flight is ready for departure a member of staff will come and guide customer to the departure gate. The Airport has a facility where the animal can be taken to to do his needs while in transit since animals are not allowed outside of the airport.

Documents and certificates for Service Animals

The passenger must be in  possession of all documents required by the authorities of the country of transit and/or destination for the Service Animal. Icelandair will not be held responsible if entry into or passage through any country is denied. Customers should contact the appropriate consulate or embassy to make sure that all necessary procedures are followed.

Travelling with a certified Emotional support dog

Please note the passenger must provide a minimum of 2 days  advance notification to Icelandair.

  • A maximum transit layover time at Keflavik Airport for passengers with service animals are 3 hours.
  • No stop over is allowed in Iceland since all live animals entering Iceland are quarantined for a period of 4 weeks.
  • Icelandair will only accept one emotional support dog per flight/per passenger
  • Approval Is needed from MAST (Icelandic Food and Veterinery Authority)Iceland for the transit at Keflavik Airport.

Emotional support and psychiatric assist dogs are also accepted in cabin for qualified individuals with a disability if certain documentation requirements are met. Please have qualified Medical/Mental Health Professional fill out this form and send to telephonesales(at)icelandair.is. The Service Center must receive and validate the required documentation at least 2 business days prior to the time of travel. Verification of documentation will include Icelandair contacting your Medical/Mental health care professional. If we are unable to validate the documentation or if the advance notification is not given we will not be able to accept your Emotional support animal. The form may not be more than one year old.

The owner assumes all risk of injury to, or sickness or death of any such animal accepted for transportation.

At check in passenger will be required to show and have on hand all documents regarding the animal and also a doctors certificate to confirm that he/she has to travel with service animal.

Seating - emotinal support dog

Service animals accepted for carriage in the passenger cabin in accordance with the above may not be placed in a seat row adjacent to an emergency exit. A service dog should sit in the floor space in front of the customer's assigned seat but cannot protrude into the aisles.

Icelandair will carry a recognized Emotional support dog free of charge in the cabin. 

Transit at Keflavik airport

Due to Icelandic regulations from the Ministry of Agriculture animals in transit are not allowed to be in contact with other animals in the airport.  Customers with service dogs are escorted by a member of staff to a secluded area where he/she has to wait for their connecting flight.  When the connecting flight is ready for departure a member of staff will come and guide customer to the departure gate.   The Airport has a facility where the animal can be taken to to do his needs while in transit since animals are not allowed outside of the airport.

Documents and certificates for Service Animals

The passenger must be in possession of all documents required by the authorities of the country of transit and/or destination for the Service Animal. Icelandair will not be held responsible if entry into or passage through any country is denied. Customers should contact the appropriate consulate or embassy to make sure that all necessary procedures are followed.

If travelling to/from UK/Ireland please note

  • You may only bring your guide or service dog onboard in the cabin when you travel to/from the UK/Ireland
  • Other pets and animals are not allowed for transport. You can only send your animal to the UK/Ireland as cargo.
  • Dogs providing any other service, such as emotional support, are not recognised as assistance dogs by the UK Department for Environment, Food and Rural Affairs as they will not have been trained to meet the criteria set by ADI. They should therefore travel in the hold.