Flying through an area, or near to volcanic ash, is prohibited for safety reasons.
Please check flight status for the latest information on your flight before you travel to the airport.
Passengers should contact their travel agents, or for direct bookings only call our customer line +354 5050100 or the local Icelandair number.
It is our intention to carry passengers to their destination at the earliest opportunity when our flying program has fully resumed.
A note on refunds, cancellation and wait-listing procedures:
When passengers decide to cancel their trip and get it refunded, it is extremely important that flight segments are cancelled right away to get a true booking count. Passengers requiring a refund should go back to the point of sale. For online refunds, click here
Re-book to a later date. Take an Icelandair flight to your destination at a later date convenient to you. The flight is subject to availability in the same service class/cabin if travel is within 7 days of original travel date, otherwise changes are subject to availability in the same booking class. Re-booking must be made within 2 weeks of the original flight. Travel must commence within four months of the original travel date.
Re-book on an Icelandair flight to/from another destination in the same zone as that originally booked. Re-booking is subject to availability in the same booking class. Any additional fare cost will be charged. Change fees will be waived. Re-booking must be made within 2 weeks of the original flight.
Rerouting of transantlantic passengers on other carriers will be done where necessary. Re-routing on alternate Icelandair flights to or as close to the final destination is always the first option.
Passengers on delayed flights should check the flight status before departing for the airport.
We offer our sincere apologies for the inconvenience and disappointment this situation has caused. We will update our website as more information becomes available.
All customer enquiries on compensation for outlaid costs (e.g. accommodation) and other claims should be directed to the Customer Experience Department, in writing and supported with original documents:
Icelandair Head Office
C/o Customer Experience
Iceland - IS
We advice you to check if your travel insurance or credit card company compensate for the outlaid cost.