FAQ

At the airport

How can I find flight departure and arrival information?

Can I check in on the Icelandair website?

Why do I need to print out my e-ticket?

Can Frequent Flyer members travel with more luggage than those who are not members?

What are the excess baggage fees?

How much carry-on baggage can I bring into the cabin?

How much luggage can I travel with?

What do I do if my luggage is lost or damaged?

What rules apply for travelling with skis, bicycles, golf sets and other items?

Do you have any Business Class Lounges?

Booking tickets

How can I find flight departure and arrival information?

Where can I find the timetable for Icelandair's destinations?

Can I book a one-way ticket?

Can I cancel or change a booking?

Can I change a booking?

Can I choose a seat when I book online?

Can I travel while I am pregnant?

How can I earn Frequent Flyer points when booking online?

How do I book destinations other than those to which Icelandair has direct flights?

How many people can I book in the same reservation?

I want to book and pay for somebody other than myself. How do I do that?

My name is spelled incorrectly in my reservation.

What should I do if I receive no email after booking online?

How do I book an E-Ticket?

What is an E-Ticket?

Can I get my flight ticket refunded if I cannot use it?

Can I pay cash when booking on the Icelandair website?

How do I get my ticket if I book online?

Why do I not get the lowest offered fare?

If I pay with my credit card on your website, is the transaction secure?

Gift Certificate - how to redeem your Gift Certificate?

Travelling to the USA:Passports/Visas and Apis

On board

What kind of in-flight entertainment does Icelandair offer on board?

What kind of meals for infants and children does Icelandair offer on board?

Can I shop on board?

Can I use my computer on board?

Is there access to phones on the airplane?

What kind of meals and beverages does Icelandair offer on board?

Why does Icelandair charge for the meals on board?

Special Assistance

I need to use a wheelchair, can I ask for assistance on board?

Can I travel with my pet?

What rules apply for seeing eye dogs?

What rules apply for children traveling alone?

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