Sales & Services
Icelandair offers an extensive array of products and services. Contact us for flight booking and more information.
All items of Lost personal property are taken to the Lost property / Security office at the Arrival airport. All inquiries should be sent directly to that lost property office.
For personal belongings lost at the airport or left behind on the aircraft please contact Lost property department at related airport.
On arrival of flights, Icelandair urges passengers to remember to take all their belongings from the flight and Icelandair is not liable for any personal belongings passengers left behind on board the aircraft or within the airport.
Yes, you can check-in on the Icelandair website or using your mobile device. See your online check-in page for details.
An E-ticket is issued containing your flight information and a receipt for your credit card payment. You will need a printout of your E-ticket if travelling to the US in order to confirm your return flight or as confirmation for customs in order to receive a tax refund. If a traveller is not the owner of the credit card registered as identification he will need to check in for the flight as usual and present a printout of the E-ticket and a photo ID or a passport.
Excess baggage fees are charged if the bag is oversized in dimension or weight, and doubled if a bag is oversized in both dimension and weight. Click here for information about excess baggage fees.
Please click here for carry-on baggage rules and conditions.
Please click here to find information about baggage rules and conditions.
If checked-in luggage gets lost or is damaged on arrival please let ground staff know as soon as possible after arrival at the airport. Please use our online Baggage Inventory Form or write to us within 7 days.
Click here and select One Way to purchase a one way ticket.
To cancel a booking you need to contact us. Please have your booking number, name and travel dates available. Refunds are only possible if your booking included a cancellation insurance and you meet the relevant conditions. Please note that different regulations apply for different kinds of tickets.
Yes, you can choose a seat online during the booking process. Click 'Seat Map' when you get to the travel plan during your booking.
Some users will not see this option during their booking. The reason for this is that the program Java Virtual Machine on your computer does not upload properly and needs to be updated. Java Virtual Machine is not installed automatically on computers.
Please update Java Virtual Machine if you would like to choose a seat online. Go to www.java.com and click 'Download' or wait for an automatic update. As soon as your software is updated you can choose a seat during booking.
A field is provided for your Frequent Flyer identification number. Please enter your 12-digit number (Saga number). The points will be added to your account as soon as your trip is completed.
You will have to present your Saga Card when booking at an Icelandair Sales Office, travel agencies or when shopping at Saga Boutique. This applies also when paying with your Icelandair VISA card or other relevant cards.
To redeem your Gift Certificate and book a flight only:
For travellers from the United Kingdom.
To redeem your Gif Certificate as a payment for packages:
Click here and select Multi City to book a reservation either departing from or travelling to a non gateway city of Icelandair.
Icelandair's web site allows you to book for up to nine (9) people in the same reservation. If you are booking for more than 9 people please contact our group department.
If you are not booking for yourself do not use your own user information. Instead, simply enter all relevant information about the passenger during the booking process.
The package confirmation, emailed to you after booking completion, includes details of the land arrangements and is required during the trip. Please present the confirmation upon arrival to the hotel and to the local tour companies when picked up for excursions/transfers.
Date changes are permitted subject to availability and validity of the package you have purchased. Any date change requests should be received by email no later than 7 working days prior to original departure date. For applicable change fees, please see our terms and conditions.
Should you wish to cancel your package booking, an email from the ‘lead name’ person who made the online booking is required. Please note cancellation is only permitted for the entire booking and travel party. For applicable cancellation charges, please see our terms and conditions.
Our packages are based on standard room accommodation. Please contact the hotel directly regarding the possibility of room upgrade.
It is possible to book only one room type per package booking. Should you wish to book different room types, separate package bookings are required.
Facilities that are expected and required in the UK, may not be available in Iceland. If you or any member of your party has any medical conditions or disability which may affect your holiday, please call us on +44 (0) 207 874 1000 to discuss any special requirements prior to confirming your booking.
Full payment by credit card (Visa, MasterCard, Amex) or Visa Debit card is required at the time of booking.
If an incorrectly spelled name has been entered during the booking process, please email us immediately advising your booking reference and correct spelling. For applicable amendment fee, please see our terms and conditions.
UK passport holders do not need a visa to travel to Iceland for a stay up to three months. Please click here for further information. If in doubt, please contact your embassy.
Icelandair Holidays offers are bookable through our website only, subject to availability, at www.icelandair.co.uk/offers-and-bookings
Transfers between Keflavik airport and your hotel are not included, however are available to add to the package as part of the booking process.
All package offers are based on Economy class travel. Should you wish to request to upgrade your flights, please email us with your package booking reference and we will advise the additional cost, subject to availability.
The checked baggage allowance is 1 bag weighing up to 23kg (50lbs) per person. One carry-on bag with maximum weight of 10kg per person is permitted.
Online check in is available within 36 hours prior to departure. You will need your flight booking reference, found on the e ticket confirmation for your flights.
Extra leg room (EXIT) seats are allocated only at airport check in on ‘first come first served’ basis. Please note these seats can be assigned to able bodied adults only.
Weather in Iceland can be unpredictable and it is possible to experience all four seasons during one day ! We recommend warm weather proof clothing with plenty of layers.
Local currency is available at the exchange bureau at Keflavik Airport upon arrival and also at the reception of major hotels.
All major credit cards are widely accepted throughout the country.
This way we are able to increase the variety and quality of the meals offered on board, and since not all Icelandair customers are interested in having a meal on board, the price of food is excluded from the ticket price. This decision was taken at the same time we increased leg space and started to offer a free personal in-flight entertainment for all cabins.
There are a number of advantages to going cashless. First and foremost, passenger services will be even more efficient and the payment process will be faster. Time now spent on counting cash payments will from now on be used on providing a faster on-board service. Moreover, all post-flight settlements will be swifter and crew members will have more time to make your journey smoother. This change is not without precedent. Many of the world’s largest airlines no longer accept cash on board. For example, American Airlines implemented this change in February 2010 and many other leading airlines, like Continental Airlines, United Airlines, JetBlue and Southwest followed suit.
No, that is not possible. A purchase can only take place during the flight, once the Wi-Fi has been activated.
Yes, all Icelandair's web pages can be accessed without purchasing or an authentication for the Wi-Fi service.
Passengers traveling on Saga Class and Economy Comfort have an electric socket for a laptop or mobile device either below the seat or between the seats. Each seat has a USB power port that can be used to recharge most devices. Just remember to bring your own USB cable.
The Wi-Fi purchase is not connected to the Saga Club for time being.
Icelandair accepts all major credit cards to pay for this service. However, pre-paid credit cards cannot be accepted.
No, that is not possible for time being.
No, that is not possible.
Some credit card companies might charge a fee for currency conversion if a local currency other than the Euro is used. Some other fees might apply. Please check with your credit card provider.
Yes. The FAA and EASA are the global governing agencies for airworthiness and have rigorously evaluated the effect of this system on airplane operations. The FAA and EASA airworthiness approvals clearly demonstrate that the system is airworthy and presents no operational risk to airplane operations.
Yes, on Wi-Fi equipped airplanes Wi-Fi is complimentary for two devices for each Saga Gold member. You must enter your Saga Club number when booking the flight. During the authentication process you will need to provide the Saga Club number and booking reference (six characters).
It will be noted as "ROW44 Icelandair Wi-Fi".
Currently Icelandair does not plan to provide Wi-Fi enabled devices onboard.
Icelandair Wi-Fi supports most of the major VPN brands, but the experience may vary by flight.
The connection will be similar to a 3G connection. The speed of the connection will depend on the inflight usage of the broadband.
The Wi-Fi connection is obtained through a satellite which is located 36,000km above Earth. The airplane is cruising at a speed of 800km/per hour which results in a connection with different properties to those on the ground.
The price is variable. Booked Saga Class passengers and Saga Gold members can enjoy complimentary Wi-Fi for two devices.
Each Wi-Fi device is different so Icelandair cannot provide detailed connection instructions in this FAQ. In the seat pocket you'll find a Wi-Fi card with information about the service. Please make sure your device, phone and/or tablet is in airplane mode and you have turned on the Wi-Fi on your device. Then open a browser and the Icelandair Wi-Fi portal page opens. If you are booked Saga Class passenger or a Saga Gold member you use the complimentary option; otherwise you use the purchase option to connect.
The reason could be that currently the airplane is flying where there is no Wi-Fi coverage. Please study the coverage in the Wi-Fi card in the seat pocket or in the Wi-Fi Portal. You can compare the coverage to the flight route in the in-flight entertainment system to verify if there is currently no coverage.
All flights with a Wi-Fi equipped airplane are expected to have a Wi-Fi connection. Some limitations may occur during some the flights. Information cards are placed in the seat pockets in front of you that indicate the Wi-Fi coverage on Icelandair´s routes.
Wi-Fi is a popular technology that allows an electronic device to exchange data wirelessly (using radio waves) over a computer network, including high-speed Internet connections. It is used all over the world at so called hot spots, public areas, offices and private homes to provide connection to the Internet.
Yes, if you are booked on Saga Class the Wi-Fi is complimentary for two devices. During the authentication process you will need to provide the booking reference (six characters) and your last name as it is in the booking. There are instructions on the Wi-Fi portal.
It is Icelandair's goal to have all airplanes equipped with a Wi-Fi connection. However, during peak season some airplanes may not be equipped with Wi-Fi.
All you need is a Wi-Fi enabled device with an internet browser.
The reason could be one of the following but not limited to: Missing or incorrect information in the fields needed when purchasing. Wrong credit card number, wrong expiry date, or credit card security number not correctly entered.
That´s the name of the company that provides the Wi-Fi connection to Icelandair.
For the system to be able to authenticate you, your Saga Club number needs to be in your booking. If it's not in the booking you can enter it by opening Icelandair's homepage and select “My trips”. Log in by entering your booking reference and last name, then enter your Saga Club number along with needed information and save the information. Now you should be able to log in using your booking reference and Saga Club number. If the problem exists, next time you are connected to the Internet you can send an e-mail to email@example.com and describe the problem and hopefully it can be resolved before your future flights. You can use the payment method to access the Internet.
No, the Wi-Fi system does not store user's login information between flights.
Yes, your device needs to be in airplane mode during all phases of the flight. Please notice you might need to activate Wi-Fi on your device after selecting airplane mode.
No, you don't need to sign out.
The purchased/authenticated Wi-Fi connection is per device. If you authenticated or purchased the service on your laptop you can't open the same Wi-Fi connection on your tablet computer etc.
Aftter 29th of April 2016, we will accept debit cards, all credit cards, and Saga Points. Moreover, also passengers can Pre-Purchase meals online before their journey.
You can browse the internet, check your e-mail, read your favorite news web sites and do some social networking. Please notice that some high bandwidth activities may be restricted. For best performance you should close all apps that are running in the background.
As of 29th of april 2016 we only accept electronic payments.
You will see a Wi-Fi icon when you enter the airplane.
It's a satellite based Wi-Fi. On top of the airplane is an antenna that communicates with satellites. Inside the airplane are Wireless Access Points that communicate with the antenna and the passengers' devices.
The use of laptop computers is limited to the cruising phase of the flight and forbidden during take-off and landing.
Each of our flights feature a meal (available for purchase in Economy and complimentary in Economy Comfort and Saga classes) appropriate to the length of flight and time of day. Meals information
If the passenger did not provide an email with his booking he can not receive an email invitation to take part in CLASS UP.
The flight could also not be eligible.
No, passengers do not receive the Saga Points for the upgraded seat as they would if they had purchased a seat on Economy Comfort or Saga Class. The fare basis also stays true to the ticket originally purchased.
The upgrade request and upgrade confirmation are valid for the specific flight for which an offer was accepted. It is not possible to transfer an upgrade confirmation to a flight on another date. However, it is possible to submit a new offer for an upgrade on another flight. To clarify, in cases of changes/cancellations made by the passenger after receiving an upgrade confirmation, the amount that was offered for the upgrade will not be refunded
and cannot serve as payment for an upgrade on another date.
Yes, if the passenger purchased a cancellation insurance the upgrades are refunded when the passenger presents a doctor’s certificate.
Yes, it is possible as long as the card balance at the time when the offer is reviewed suffices to pay for the upgrade. It is not possible to use a debit card.
If the passenger’s request for an upgrade is confirmed by email 48 hours before flight time he will be able to select a seat on the flight in Saga Class or Economy Comfort on a space-available basis when check-in opens.
Alternatively, the passenger will be assigned a seat by the attendant at the Saga Class counter at the airport.
Yes, eligible customers who have a seat on Economy can choose between placing an offer on Economy Comfort or Saga Class. It depends on availability if both cabins are offered.
Yes. It is possible to change/cancel the upgrade offer through the upgrade system up to 72 hours before scheduled departure.
Access to the upgrade system is possible through a link to the system appearing in the confirmation email.
No, the passenger must place a bid at least 72 hours before departure. However, it is possible to purchase a conventional upgrade at the airport.
Yes. Passengers can choose whether to submit an upgrade offer for departure, return or round trip. The offer is divided into flight segments and passengers have to submit an offer for each available segment. It is also possible to submit different offers for each flight segment.
Only the first passenger in a booking that includes more than one person receives an email invitation 10 days before departure to take part in CLASS UP. The email recipient can then place a bid for an amount they are willing to pay for an upgrade on each flight. If the offer is accepted, the passenger pays the same amount for each passenger included in the booking.
Let’s take an example of two passengers in the same booking on a one-way flight from Iceland to Glasgow. The first passenger of the booking receives an email and decides to bid £80 for a CLASS UP upgrade for each passenger. If the offer is accepted, £160 will be charged to the credit card that the
passenger used in the offer process.
CLASS UP TO SAGA CLASS / CLASS UP TO ECONOMY COMFORT
An upgrade offer can be submitted 10 days before departure as long as the service is available.
The passenger will receive separate notifications for each flight segment about 48 hours prior to departure.
Yes, as long as everyone is registered on the same reservation.
There are many factors that determine whether or not a CLASS UP offer for Economy comfort or Saga Class will be accepted. The main factors are the participation of other passengers booked on the same flight, the amount the passenger is willing to pay for the upgrade.
It could be that the offer was not high enough.
Yes, passengers who used Saga Points to purchase tickets are considered eligible for a CLASS UP upgrade.
No, Saga Points are not offered for CLASS UP upgrades.
No, only certain flights are eligible for CLASS UP upgrades. This
may vary from time to time.
You will receive an email with a link to the bidding site 10 days before you start your trip. You can also go to the Icelandair Class Up web site and type in your name and booking reference 10 days before you start your trip to check if you were considered eligible.
Ticket conditions will be same as for the original ticket purchased, in terms of cancellation fee, change fee, minimum and maximum stay and other limitations.
Upgrades are only refunded for involuntary reroutes or cancellations.
Yes, there is a minimum offer which is the bottom of the price range. The price ranges vary between flights and seasons, depending on availability.
Passengers must enter their credit card details when registering for an upgrade, so that the card can be verified with the credit card company. The amount offered will be debited when an upgrade is awarded. If an upgrade is not awarded, the credit card used for the purchase will not be debited.
France and England levy additional taxes for Saga Class flight tickets. The additional taxes will be paid by the passenger and will be calculated as part of the amount offered for the upgrade per direction.
No, it is not possible to place a bid with Saga Points. Only credit cards are accepted.
For the following matters – complaints about inflight service, complaints about the upgrade process, complaints about refunds, suggestions for greater efficiency, and praise – please contact firstname.lastname@example.org
Yes, but to receive the email invitation the booking has to be split at least 10 days before departure when the pre-travel email is sent.
No, this service is only available online.
No. There is no charge for submitting an upgrade offer. If the passenger is awarded the upgrade, the amount offered will be debited from the passenger’s credit card.
The passenger will receive an email at least 48 hours before departure which lets him know if the offer was accepted.
You will be able to connect as soon as you want, and the connection will be active throughout your flight.
This is a six character code on your ticket, as well as on the mobile boarding pass.
On Icelandair flights an Unaccompanied Minor (UM) is a child between 5-11 years of age (11 inclusive) who is NOT accompanied by a passenger 12 years of age or older having the same reservation status and capable of taking full responsibility for the child.
Maximum four (4) Unaccompanied Minors may be carried on each flight.
A child from 3 months to 4 years of age (4th year included) will not be accepted for travel unless accompanied by a passenger who is 12 years or older, traveling on the same flight.
The Unaccompanied Minor service fee is USD 60 each way. If two Unaccompanied Minors is traveling together, only one service fee is charged; if three to four Unaccompanied Minors are traveling together a double service fee's is charged.
Unaccompanied Minor Travel Guidelines:
Unaccompanied Minors must be checked-in by an adult guardian who must provide photo identification and contact information, as well as the relationship to the child. On arrival in the destination city, the Icelandair ground agent will also check photo identification and contact information before releasing the child to the guardian, who is predetermined in the child's reservation documents.
Travel documents for a Unaccompanied Minor are placed in a special Icelandair wallet, which is clearly visible on the child.
As of February 1st 2006
IGS employee at Keflavik Airport will need to escort those passengers requiring special assistance departing/arriving on Icelandair´s flights.
Relatives are not allowed to escort children, elderly or those needing special assistance when departing/arriving with flights at Keflavik Airport.
To book an Unaccompanied Minor, please contact us.
Unaccompanied Minors must be confirmed at least 3 days before the flight, so please allow for advance purchase.
Icelandair offers an extensive array of products and services. Contact us for flight booking and more information.
For a group of 9+ passengers travelling together including school, incentive or meeting groups, contact our group sales department.
Icelandair assists companies in optimising their travel investment. Contact us about both present and future agreements.
Icelandair proudly sponsors many events and charities. Contact us with your enquiries.
For questions regarding Saga Club membership or benefits, please contact our Saga Club department.
Icelandair loves to hear from you. Please send us your comments on what you like and how we can be a better airline.
Some of our best ideas at Icelandair have come from customers like you. If you have a brilliant idea, we want to hear about it.
For media requests, please contact our media relations department.
How much luggage can I travel with? What do I do if my luggage is lost or damaged? Can I cancel or change a booking?