Customer Relations

Change of plan due to a medical reason?

In the event that you need to change or cancel your flight due to medical reasons and have purchased the ‘Cancellation Protection Fee’ in conjunction with your flight reservation and travel is originating in the UK.
You will need to get your doctor to complete the medical certificate below.

• Medical Certificate (PDF - 14,3kb)

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We Value Your Opinion

We would welcome your comments on the service we provide, whether complimentary or otherwise. Please complete and submit the online form below or write to us at the postal address supplied at the bottom of this page.

• Conditions of carriage
  

Note

Please state the date of travel and flight numbers so that we can locate your details quickly.