FAQ
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Award Bookings
How can I buy flights for my points?
Icelandair's Sales Offices handle all bookings. Please contact your nearest Sales Office or go to our website www.icelandair.net and choose your geographical region.
Choose Customer Clubs, and then click on Frequent Flyer on the left site bar and enter Award Bookings.
When a cardholder has earned enough Frequent Flyer points, he/she can redeem the points for flights or other services. A cardholder may also use Frequent Flyer points for flights for friends or family. For children under 2 years of age, 10% of adult Frequent Flyer points are required, and for children aged 2 to 16, 50% of adult points.
A ticket for Frequent Flyer points is valid for a year. A return flight must be booked. Travel dates may be changed for a fee, or for points. Points can never be refunded after a hotel or car-hire booking has been made. When a hotel or car-hire booking is made, points are deducted from the cardholder’s account.
Icelandair’s destinations have been classified into groups, according to how many points are required for flights, and how many points are credited for each destination.
Europe 1: Amsterdam, Glasgow, Copenhagen, London, Oslo, Stockholm, Helsinki.
Europe 2: Barcelona*, Frankfurt, Milan*, Paris, Munich*, Berlin*, Hamburg*, Madrid*, Zurich*.
Europe 2: Barcelona*, Frankfurt, Milan*, Paris, Munich*, Berlin*, Hamburg*, Madrid*, Zurich*.
USA 1: Baltimore, Boston, New York*.
USA 2: Minneapolis, Orlando.
*seasonal schedule
Further information: Redeem Points
How do I buy a hotel for my points?
Icelandair's Sales Offices handle all award bookings for Radisson SAS Hotels and Radisson Hotels and Resort. Please contact your nearest Icelandair's Sales Office.
If you whish to book at Icelandair Hotels and Edda Hotels, summer hotels, you must call +354 50 50 777.
You can also book direct at Radisson Hotels and Resorts by calling +1 800 333 3333. Please indicate at time of reservations that you are using an Icelandair free night award. A gift certificate must be presented at check-in at Radisson Hotels and Resorts.
How do I hire a car for my points?
Icelandair Sales Offices handle all Hertz car bookings. A voucher must be presented at beginning of rental. Please contact your nearest Icelandair's Sales Office.
Please notice that when you use your points there is 2000 ISK service charge.
Please notice that when you use your points there is 2000 ISK service charge.
Earn Points
What is the difference between Award Points and Card Points?
Award Points are used for award flights or award services. Award Points are valid up to four years i.e. the calendar year they are earned and the three following years. Depreciation is registered December 31st every year.
Card Points determine whether a member is entitled to Saga Silver or Saga Gold membership and/or if card may be renewed. Member needs to earn 40,000 Card Points during a twelve month period to be entitled to Saga Silver membership and 80,000 Card Points during a twelve month period to be entitled to Saga Gold membership.
How do my points depreciate?
Award points are valid up to four years i.e. the calendar year you earn them and the three following years. Depreciation are registered December 31st every year.
Points earned in 2002 and are unused will depreciate December 31st 2005.
Card points are valid for one year.
How many Card Points do I need to become Saga Silver or Saga Gold member?
Two different kinds of points are awarded: Award Points and Card Points.
Award points can be used to book award flights and various award services.
Card Points indicate only whether a cardholder is entitled to membership of Saga Silver or
Saga Gold and/or whether membership is renewed. A customer must earn 40,000 Card Points during a 12 month period for membership of S
Saga Silver. 80,000 Card Points during a 12 month period for membership of Saga Gold.Award Points and Card Points
Buying Award Points
With the Saga Club Buy program, you can purchase up to 60,000 Saga Club Award Points per member, per calendar year. Maximum 20.000 Award points can be bought in one transaction. Now if you're close to reaching an award, the Saga Club BUY program lets you purchase the points you need to reach your goal and claim an award. Please allow 24 hours for the points to post to your account.
To Buy points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction.
To Buy points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction.
How do I earn points ?
Award Points and Card Points are awarded for all Icelandair scheduled flights. For transactions with Icelandair partners, Award Points alone are allocated. Please note that points for flights are credited after the flight. Points for Icelandair Customer Club partners are credited monthly.
Points are only awarded for tickets bought at the advertised price. If a cardholder upgrades, the number of points allocated is for the class booked and paid for, not for the upgraded class.
Points are awarded for journeys taken. No points are awarded for flights booked but not flown.
Users of the Saga Bonus card issued by VISA/Icelandair also receive Award points for all their transactions within Iceland. In addition, points are allocated for transactions with Icelandair partners which give discounts in the form of points.
Users of the Europay Heimskort credit card receive Award points for all transactions within Iceland, and also for transactions with Iceland Telecom (Landssíminn).
Members of the Landsbanki (National Bank) Varða Club earn Frequent Flyer award points.
Click here for further information on earning pointsDo I get points for all my flights with Icelandair?
Members earn points by buying and using the services of Icelandair and its service partners which are specified as granting Award Points.
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No points can be earned prior to registration to the program.
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Points can only be earned for flights flown by the member.
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Only tickets indicating a published fare give points. No Award
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Points are given for fares issued under special agreements and/or special offers.
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The number of points depends on the price of the ticket, length of the trip and booked class of travel.
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No points are given for an issued ticket until travel is completed.
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In the case of an upgrade, points are based on the class paid for.
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Saga Gold and Saga Silver benefits only applies when travelling on Icelandair's schedule flights.
At what hotels can you earn Award Points?
Iceland:
Icelandair hotels
Edda hotels
Radisson SAS Hotel Saga og Radisson SAS 1919
Park Inn Island, Reykjavík
Abroad:
Radisson SAS Hotels in Europe, Middle East and Africa
Radisson Hotels&Resorts in USA and Canada
Radisson Edwardian in London
Park Inn Hotels
Marriott Hotels
Wyndham International Hotels
Park Inn Hotels
Click here for further information.
At what car rentals can I earn Award points?
Icelandair Customer Club co-operates with Hertz Car in Iceland, Europe and USA.
How can I Share my Points?
You can share your miles with family and friends! Use the Saga Club Share program to transfer up to 30,000 Award points per calendar year. Each member are allowed 2 transactions per calendar year Please allow 24 hours for the points to post the recipient's account.
To Share points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction
Sevice fee is added to each transaction
Where can I see my point status?
To see your points status, log onto your personal page “My Page” on www.icelandair.com using your username and password.
Members are advised to check their statements and ensure that all flights and other services have been recorded. Note that all tickets, boarding passes and receipts should be kept.
A member may apply for rectification of points status by sending a copy of the ticket and boarding pass to the Customer Club within six months of travel.
Icelandair flights: Send a copy of the ticket and boarding pass to the Customer Club.
Fax: +354 5050737
Email:
icc@icelandair.is
SAS flights: Send original boarding pass and photocopy of the ticket to the Customer Club.
Air Iceland and Icebird flights: Please contact Air Iceland on tel. +354 570-3030.
Car hire: Send a copy of the rental agreement to the Customer Club.
Amtrak: Send a copy of the ticket to the Customer Club.
Hotel accommodation: Send a copy of the hotel bill to the Customer Club.
Saga Boutique: Send the original receipt for the purchases to the Customer Club.
Please note that in order to get the points added automatically to your account it is important that your Saga number is registered when booking a flight or other services.
I have logged in but my point status shows no points?
If you already have a username and password for the Icelandair Netclub, e-mail the Customer Club at icc@icelandair.is. Enter 'Merge access' in the subject line and quote your Saga Bonus number. Your access will be opened for the two clubs and a confirmation will be sent to you.
Points are missing from my point statement?
A cardholder may apply for rectification of the points status by sending the relevant documents to the Customer Club within six months of the service being used. Points for Icelandair flights are credited 72 hours after the flight, while points from Icelandair partners are credited monthly.
Icelandair flights: Send a copy of your ticket and boarding pass to the Customer Club.
Air Iceland and Icebird flights: Please contact Air Iceland on tel. +354 570-3030.
Car hire: Send a copy of the rental agreement to the Customer Club.
Hotel accommodation: Send a copy of the hotel bill to the Customer Club.
Saga Boutique: Send the original receipt for the purchases to the Customer Club.
The address of the Customer Club is:
Icelandair Customer Club
Reykjavik Airport
101 Reykjavík
Iceland
Cardholders are advised to check their statements and ensure that all flights and other services have been recorded. Note that all tickets, boarding passes and receipts should be kept.
Login
How can I change my personal information? (password, name, email address etc).
Members of the Icelandair Netclub and Icelandair Customer Club who already have a username and password have access to their personal area on the web site. There users can easily amend any personal information. Users can also register for the Netclub and Customer Club, and book flights.
Please login and click on Frequent Flyer and then "Edit Profile" in the left sidebar. From there you can change your personal information.
Please login and click on Frequent Flyer and then "Edit Profile" in the left sidebar. From there you can change your personal information.
How can I apply for a new Frequent Flyer card?
Saga Bonus Cards have four year validity. If points are registered during the fourth year the card is renewed. New cards are not issued. If no transactions are registered during the fourth year and less than 10.000 Award points have been registered into the account the card is outdated and all points depreciate. If 10.000 Award points have been registered into the account the card is renewed.
Members who hold Icelandair co-branded credit cards have their Saga Bonus Club membership automatically renewed.
Members who hold Icelandair co-branded credit cards have their Saga Bonus Club membership automatically renewed.
Saga Silver Club members must earn 30,000 Card Points within a 12 month period for membership to be renewed. If the stipulated number of points have not been earned within the 12 month period, the member will be sent a Saga Bonus card.
Saga Gold Club members must earn 70,000 Card Points within a 12 month period for membership to be renewed. If the stipulated number of points is not earned within that period, the member will be sent a Saga Silver or Saga Bonus card.
Please Note:
You must present your Saga Card when booking flights trough Icelandair Sales Offices or other travel agents, and when shopping in our inflight Saga Boutique. The same applies when paying for services with the Icelandair co-branded credit cards.
Please Note:
You must present your Saga Card when booking flights trough Icelandair Sales Offices or other travel agents, and when shopping in our inflight Saga Boutique. The same applies when paying for services with the Icelandair co-branded credit cards.
You will receive your permanent membership card after your first points for a flight with Icelandair have been registered to your account.
Until the cardholder receives the new card, copies of all tickets, hotel bills and car hire agreements should be kept. Saga Bonus cards are re-issued for a fee of ISK 500.
Until the cardholder receives the new card, copies of all tickets, hotel bills and car hire agreements should be kept. Saga Bonus cards are re-issued for a fee of ISK 500.
For further information, click here
What do I do if my card is lost or damaged?
The individual whose name appears on the card is deemed to be its holder. Only that individual is authorised to use it.
The card is not a credit card. The card is and remains the property of Icelandair. Members get their first Saga Bonus Card after the first points for an Icelandair flight have been registered. Members shall notify Icelandair immediately if a card is lost or damaged. A fee of USD 7 will be charged to replace lost or damaged cards. Please contact the membership service phone at +354 50 50 777 or by e-mail icc@icelandair.is.
A new card will be sent within 4 weeks. Until the new card is received, the member is advised to keep all flight tickets in order to be able to prove, if necessary, that he has flown Icelandair while waiting for the replacement.
A new card will be sent within 4 weeks. Until the new card is received, the member is advised to keep all flight tickets in order to be able to prove, if necessary, that he has flown Icelandair while waiting for the replacement.
How can I use my Frequent Flyer points?
Members earn points by buying and using the services of Icelandair and its service partners which are specified as granting Award Points.
Members can redeem award points for roundtrip on Icelandair direct scheduled flights and upgrades to Business Class. Also use their points to buy hotel and hire a car. Click here for more information on how to earn points.
Click here for more information on how to redeem points.
Members can redeem award points for roundtrip on Icelandair direct scheduled flights and upgrades to Business Class. Also use their points to buy hotel and hire a car. Click here for more information on how to earn points.
Click here for more information on how to redeem points.
What is the difference between Award Points and Card Points?
Award Points are used for award flights or award services. Award Points are valid up to four years i.e. the calendar year they are earned and the three following years. Depreciation is registered December 31st every year.
Card Points determine whether a member is entitled to Saga Silver or Saga Gold membership and/or if card may be renewed. Member needs to earn 40,000 Card Points during a twelve month period to be entitled to Saga Silver membership and 80,000 Card Points during a twelve month period to be entitled to Saga Gold membership.
How do my points depreciate?
Award points are valid up to four years i.e. the calendar year you earn them and the three following years. Depreciation are registered December 31st every year.
Points earned in 2002 and are unused will depreciate December 31st 2005.
Card points are valid for one year.
How can I join the Frequent Flyer Club?
Those who are at least 18 years old can apply for membership of the Frequent Flyer Club. Companies, societies and institutions cannot be members. By applying for membership the applicant authorises Icelandair to make use of all information recorded for marketing and publicity purposes. An application is only accepted if fully completed. Each member may only have one point account. A member may withdraw from the Frequent Flyer Club at any time by sending notification in writing, together with the cut-up card. All points accrued by the member are then rendered void.
No points can be awarded for flights taken before an application has been made for membership of the Frequent Flyer Club. A Saga Bonus card will be sent to the applicant after the first Icelandair flight has been entered on the account.
Please note that only one club member can be registered for each e-mail address.
Address:
Icelandair Frequent Flyer Club
Corporate Offices
5950 Symphony Woods Rd Ste 410
Columbia, MD 21044
Icelandair Frequent Flyer Club
Corporate Offices
5950 Symphony Woods Rd Ste 410
Columbia, MD 21044
How do I login to my Frequent Flyer page?
In order to enter your area on the web site “My page” enter your username and password in the top right corner.
Forgotten your password?
If you already have a username and password for the Icelandair Netclub, e-mail the Icelandair Frequent Flyer Club on icc@icelandair.is. Enter Merge access in the subject line and quote your Saga Bonus number. Your access will be opened for both Icelandair Netclub and Icelandair Frequent Flyer Club and a confirmation will be sent to you.
If you already have a username and password for the Icelandair Netclub, e-mail the Icelandair Frequent Flyer Club on icc@icelandair.is. Enter Merge access in the subject line and quote your Saga Bonus number. Your access will be opened for both Icelandair Netclub and Icelandair Frequent Flyer Club and a confirmation will be sent to you.
I am having problems logging in on the Icelandair Frequent Flyer page?
Members of the Icelandair Netclub and Icelandair Frequent Flyer Club who already have username and password have an access to their personal area on the web site “My Page” where users can easily amend any personal information. Members can also register for the Frequent Flyer or Netclub and book flights, hotels and hire cars.
When will I receive my new Frequent Flyer card?
You will receive your permanent membership card after your first points for a flight with Icelandair have been registered to your account.
If points are missing, you can send us a copy of your flight coupons along with your membership number by fax +354 50 50 737. +
You can send in corrections up to 6 months from the date of travel. No points can be earned for flights flown prior to enrollment into the club.
If points are missing for flights with SAS you must also send the original boarding passes.
We advice you to keep all flight documents, car rental agreements an Hotel receipt until points have been registered.
Our address is
Icelandair Customer Club
Reykjavik Airport
101 Reykjavik
Iceland.
Where can I see my point status?
To see your points status, log onto your personal page “My Page” on www.icelandair.com using your username and password.
Members are advised to check their statements and ensure that all flights and other services have been recorded. Note that all tickets, boarding passes and receipts should be kept.
A member may apply for rectification of points status by sending a copy of the ticket and boarding pass to the Customer Club within six months of travel.
Icelandair flights: Send a copy of the ticket and boarding pass to the Customer Club.
Fax: +354 5050737
Email:
icc@icelandair.is
SAS flights: Send original boarding pass and photocopy of the ticket to the Customer Club.
Air Iceland and Icebird flights: Please contact Air Iceland on tel. +354 570-3030.
Car hire: Send a copy of the rental agreement to the Customer Club.
Amtrak: Send a copy of the ticket to the Customer Club.
Hotel accommodation: Send a copy of the hotel bill to the Customer Club.
Saga Boutique: Send the original receipt for the purchases to the Customer Club.
Please note that in order to get the points added automatically to your account it is important that your Saga number is registered when booking a flight or other services.
I have logged in but my point status shows no points?
If you already have a username and password for the Icelandair Netclub, e-mail the Customer Club at icc@icelandair.is. Enter 'Merge access' in the subject line and quote your Saga Bonus number. Your access will be opened for the two clubs and a confirmation will be sent to you.
Points are missing from my point statement?
A cardholder may apply for rectification of the points status by sending the relevant documents to the Customer Club within six months of the service being used. Points for Icelandair flights are credited 72 hours after the flight, while points from Icelandair partners are credited monthly.
Icelandair flights: Send a copy of your ticket and boarding pass to the Customer Club.
Air Iceland and Icebird flights: Please contact Air Iceland on tel. +354 570-3030.
Car hire: Send a copy of the rental agreement to the Customer Club.
Hotel accommodation: Send a copy of the hotel bill to the Customer Club.
Saga Boutique: Send the original receipt for the purchases to the Customer Club.
The address of the Customer Club is:
Icelandair Customer Club
Reykjavik Airport
101 Reykjavík
Iceland
Cardholders are advised to check their statements and ensure that all flights and other services have been recorded. Note that all tickets, boarding passes and receipts should be kept.
Partnership
How do I buy a hotel for my points?
Icelandair's Sales Offices handle all award bookings for Radisson SAS Hotels and Radisson Hotels and Resort. Please contact your nearest Icelandair's Sales Office.
If you whish to book at Icelandair Hotels and Edda Hotels, summer hotels, you must call +354 50 50 777.
You can also book direct at Radisson Hotels and Resorts by calling +1 800 333 3333. Please indicate at time of reservations that you are using an Icelandair free night award. A gift certificate must be presented at check-in at Radisson Hotels and Resorts.
How do I hire a car for my points?
Icelandair Sales Offices handle all Hertz car bookings. A voucher must be presented at beginning of rental. Please contact your nearest Icelandair's Sales Office.
Please notice that when you use your points there is 2000 ISK service charge.
Please notice that when you use your points there is 2000 ISK service charge.
Redeem Points
Can I upgrade to Saga Class with my Frequent Flyer points?
If you wish to use Award Points to upgrade your ticket to Business class, you must already have a paid, reserved and confirmed seat (not on a waiting list) on the relevant flight. It is possible to apply for an upgrade on parts of flights, for example one way only.
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Upgrades cannot be converted back to points.
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Upgrades cannot be obtained for children under 16 years of age.
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Upgrades must be booked at an Icelandair's Sales office prior to departure.
-
Upgrades can not be arranged at check-in.
How can I use my Frequent Flyer points?
Members earn points by buying and using the services of Icelandair and its service partners which are specified as granting Award Points.
Members can redeem award points for roundtrip on Icelandair direct scheduled flights and upgrades to Business Class. Also use their points to buy hotel and hire a car. Click here for more information on how to earn points.
Click here for more information on how to redeem points.
Members can redeem award points for roundtrip on Icelandair direct scheduled flights and upgrades to Business Class. Also use their points to buy hotel and hire a car. Click here for more information on how to earn points.
Click here for more information on how to redeem points.
Can my spouse and other family members use my Award Points?
A cardholder can use his/her Award Points to book flights for anyone; family, relatives and friends.
For further information on redeeming points, click here:
How can I buy flights for my points?
Icelandair's Sales Offices handle all bookings. Please contact your nearest Sales Office or go to our website www.icelandair.net and choose your geographical region.
Choose Customer Clubs, and then click on Frequent Flyer on the left site bar and enter Award Bookings.
When a cardholder has earned enough Frequent Flyer points, he/she can redeem the points for flights or other services. A cardholder may also use Frequent Flyer points for flights for friends or family. For children under 2 years of age, 10% of adult Frequent Flyer points are required, and for children aged 2 to 16, 50% of adult points.
A ticket for Frequent Flyer points is valid for a year. A return flight must be booked. Travel dates may be changed for a fee, or for points. Points can never be refunded after a hotel or car-hire booking has been made. When a hotel or car-hire booking is made, points are deducted from the cardholder’s account.
Icelandair’s destinations have been classified into groups, according to how many points are required for flights, and how many points are credited for each destination.
Europe 1: Amsterdam, Glasgow, Copenhagen, London, Oslo, Stockholm, Helsinki.
Europe 2: Barcelona*, Frankfurt, Milan*, Paris, Munich*, Berlin*, Hamburg*, Madrid*, Zurich*.
Europe 2: Barcelona*, Frankfurt, Milan*, Paris, Munich*, Berlin*, Hamburg*, Madrid*, Zurich*.
USA 1: Baltimore, Boston, New York*.
USA 2: Minneapolis, Orlando.
*seasonal schedule
Further information: Redeem Points
Can I upgrade to Saga Class with my points?
If you wish to use Award Points to upgrade your ticket to Saga class, you must already have a paid, reserved and confirmed seat (not on a waiting list) on the relevant flight. It is possible to apply for an upgrade on parts of flights, for example one way only.
-
Upgrades cannot be converted back to points.
-
Upgrades cannot be obtained for children under 16 years of age.
-
Upgrades must be booked at an Icelandair's Sales office prior to departure.
-
Upgrades can not be arranged at check-in.
Buying Award Points
With the Saga Club Buy program, you can purchase up to 60,000 Saga Club Award Points per member, per calendar year. Maximum 20.000 Award points can be bought in one transaction. Now if you're close to reaching an award, the Saga Club BUY program lets you purchase the points you need to reach your goal and claim an award. Please allow 24 hours for the points to post to your account.
To Buy points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction.
To Buy points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction.
What Marriott Hotels can I use for redemption?
You can redeem your Award Points at Marriott Hotels around the world? Here you can find allt the information you need regarding Marriott reservation.
If you want to see a list of the Marriott Hotels we have to offer in our Icelandair destionations click here .
How does the GIFT program work?
Looking for the perfect gift for a friend or a family member? With the Saga Club Gift program you can give up to 30,000 Saga Club Award points per member, per calendar year. The Saga Club Gift program lets you give the gift of travel to those who matter most to you or reward those who most deserve it. Please allow 24 hours for points to post to each recipient's account.
To Buy, Give or Share points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction.
To Buy, Give or Share points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction.
How can I Share my Points?
You can share your miles with family and friends! Use the Saga Club Share program to transfer up to 30,000 Award points per calendar year. Each member are allowed 2 transactions per calendar year Please allow 24 hours for the points to post the recipient's account.
To Share points members have to sign in to ´My Account' on the right.
Sevice fee is added to each transaction
Sevice fee is added to each transaction
Where can I see my point status?
To see your points status, log onto your personal page “My Page” on www.icelandair.com using your username and password.
Members are advised to check their statements and ensure that all flights and other services have been recorded. Note that all tickets, boarding passes and receipts should be kept.
A member may apply for rectification of points status by sending a copy of the ticket and boarding pass to the Customer Club within six months of travel.
Icelandair flights: Send a copy of the ticket and boarding pass to the Customer Club.
Fax: +354 5050737
Email:
icc@icelandair.is
SAS flights: Send original boarding pass and photocopy of the ticket to the Customer Club.
Air Iceland and Icebird flights: Please contact Air Iceland on tel. +354 570-3030.
Car hire: Send a copy of the rental agreement to the Customer Club.
Amtrak: Send a copy of the ticket to the Customer Club.
Hotel accommodation: Send a copy of the hotel bill to the Customer Club.
Saga Boutique: Send the original receipt for the purchases to the Customer Club.
Please note that in order to get the points added automatically to your account it is important that your Saga number is registered when booking a flight or other services.
I have logged in but my point status shows no points?
If you already have a username and password for the Icelandair Netclub, e-mail the Customer Club at icc@icelandair.is. Enter 'Merge access' in the subject line and quote your Saga Bonus number. Your access will be opened for the two clubs and a confirmation will be sent to you.
Points are missing from my point statement?
A cardholder may apply for rectification of the points status by sending the relevant documents to the Customer Club within six months of the service being used. Points for Icelandair flights are credited 72 hours after the flight, while points from Icelandair partners are credited monthly.
Icelandair flights: Send a copy of your ticket and boarding pass to the Customer Club.
Air Iceland and Icebird flights: Please contact Air Iceland on tel. +354 570-3030.
Car hire: Send a copy of the rental agreement to the Customer Club.
Hotel accommodation: Send a copy of the hotel bill to the Customer Club.
Saga Boutique: Send the original receipt for the purchases to the Customer Club.
The address of the Customer Club is:
Icelandair Customer Club
Reykjavik Airport
101 Reykjavík
Iceland
Cardholders are advised to check their statements and ensure that all flights and other services have been recorded. Note that all tickets, boarding passes and receipts should be kept.
How do I buy a hotel for my points?
Icelandair's Sales Offices handle all award bookings for Radisson SAS Hotels and Radisson Hotels and Resort. Please contact your nearest Icelandair's Sales Office.
If you whish to book at Icelandair Hotels and Edda Hotels, summer hotels, you must call +354 50 50 777.
You can also book direct at Radisson Hotels and Resorts by calling +1 800 333 3333. Please indicate at time of reservations that you are using an Icelandair free night award. A gift certificate must be presented at check-in at Radisson Hotels and Resorts.
How do I hire a car for my points?
Icelandair Sales Offices handle all Hertz car bookings. A voucher must be presented at beginning of rental. Please contact your nearest Icelandair's Sales Office.
Please notice that when you use your points there is 2000 ISK service charge.
Please notice that when you use your points there is 2000 ISK service charge.
Specail Children Fund
Who is eligible for a grant from the Icelandair Travel Fund for Special Children?
The Icelandair Travel Fund for Special Children is a travel fund for children with long-term illnesses and children in difficult circumstances.
The objective of the fund is to provide children in Iceland and neighbouring countries with the chance to travel with their families.
The objective of the fund is to provide children in Iceland and neighbouring countries with the chance to travel with their families.
The fund was established by Icelandair on the First Day of Summer 2003. Travel grants are awarded twice a year, on the First Day of Summer (in April) and the First Day of Winter (in October).
Further information on the Icelandair Travel Fund for Special Children
How can I donate points to the Icelandair Travel Fund for Special Children?
Members can donate any amount of Award Points each year to the Special Children Travel Fund. To donate Award Points on-line please log onto your personal area on the Icelandair web site and enter the number of points you wish to donate.
Special Offers
Does the Frequent Flyer Club have any offers?
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